Shipping and Returns

Last updated: 10/05/2026

Seasonal Deliveries

Local Discovery Box ships seasonal collections. Our first collection features Roanoke, Virginia. Shipment timing for the current collection is a 30-day window, and the ordering deadline is March 31, June 30, September 30, and December 31.

Orders placed after the deadline for each season will receive the next collection.

Where We Ship

We currently ship to United States only. We do not ship to PO boxes, military addresses, and international destinations.

Shipping Charges

Shipping is calculated at checkout, plus the state sales tax rate. Applicable taxes and shipping charges are displayed before payment.

Delivery Estimates and Tracking

After shipment, estimated transit time is 3 to 5 days. Tracking information is provided. We handle delays and lost shipments only after tracking shows the package has not been delivered 3 days after the expected arrival date.

Address Changes

Request delivery address changes through the Account method or by email, only accepted up to 24 hours before mailing. Changes submitted after an order enters preparation will not be approved for address changes. 

Damaged, Incorrect, or Missing Items

Contact hello@localdiscoverybox.com within 7 days of delivery with your order number and a description of the issue. Include photographs where helpful. Our resolution process is only if the product is still available. 

Refund Policy

We want you to be happy with the local discovery products you purchased from us as we were when we first discovered them. That’s why Lo (our mascot) Guarantee covers refunds.

• Get a refund within 30 days of purchase, or within 60 days if you purchased during November and December (we know how holiday shopping can get), with no restocking fee. 
• We can’t offer replacements or exchanges unless we have enough products from the local brand. Returns are available for store credit within 90 days after purchase. 
• You will be responsible for the cost of shipping the return to us. 
• No explanations are necessary! Your happiness is our priority, guaranteed.

To start a return, contact us at hello@localdiscoverybox.com. 

Please refer to our Terms of Use for additional details, including all the legal stuff.

You can always contact us for any return questions at hello@localdiscoverybox.com. 

Unfortunately, we cannot provide refunds on e-gift cards.

Subscription Cancellations

Canceling future renewals and returning an already-delivered box are separate actions. See Subscription Terms for cancellation deadlines and the handling of paid seasonal deliveries.